Frequently Asked Questions
Everything you need to know about our leather goods and services.
How should I care for my Le Tanneur leather bag?
To preserve the beauty of your leather, we recommend cleaning it with a soft, dry cloth and applying a specialized leather milk once a year. Avoid prolonged exposure to direct sunlight, heat, and moisture.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 2-4 business days, while international deliveries may take 5-10 business days depending on the destination.
What is your return policy?
You have 30 days from the date of receipt to return any item in its original condition and packaging. Returns are free for domestic orders via our dedicated returns portal.
Are Le Tanneur products covered by a warranty?
Yes, all Le Tanneur creations are covered by a 2-year warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer interest-free installment payments via Alma for eligible orders.
Can I have my leather goods personalized?
We offer a gold or silver hot-stamping service on a selection of small leather goods. You can choose your initials directly on the product page before adding the item to your cart.